Following monitoring, we can confirm that service has now been restored.
We appreciate your patience while this was being resolved and will continue to monitor closely to ensure stability.
If you experience any further issues, please don’t hesitate to reach out to IP Voice Partner Support.
Posted Sep 15, 2025 - 17:17 BST
Monitoring
The upstream carrier has identified the root cause of the issue and has successfully implemented a fix.
We will continue to closely monitor the situation in collaboration with the carrier to ensure stability. Thank you for your continued patience and understanding.
Posted Sep 15, 2025 - 13:10 BST
Identified
The upstream carrier has identified the root cause of the issue and is actively working on a permanent resolution. In parallel, a workaround is being reviewed to mitigate impact, and we will confirm once this has been successfully implemented.
We’ll continue to keep you informed with progress updates. Thank you for your patience and understanding.
Posted Sep 15, 2025 - 12:13 BST
Investigating
We’re currently aware of an issue affecting inbound call routing over the OneHub SIP Platform and are actively investigating it with our upstream carrier as a priority.
We really appreciate your patience and understanding while we work to resolve this, and we’ll keep you updated with progress as soon as we have more information.