We are advised orders are now progressing as normal; however, we are continuing to monitor closely.
Any connection orders submitted during the earlier disruption are being reviewed, and we are working with Vodafone to resolve these. We will confirm next steps as soon as possible.
Important: Please do not attempt to reprocess any failed connection orders at this time, as order processing is active.
Thank you for your cooperation and patience.
Posted Nov 11, 2025 - 15:42 GMT
Investigating
We are currently experiencing an issue with OneHub Vodafone orders that is impacting the following:
New connections Porting requests Migrations In life changes
We are actively working with Vodafone to resolve this as quickly as possible. We will provide updates as soon as more information becomes available.
Due to the current ongoing investigation we would recommend delaying any new orders until the issue is resolved.