All Systems Operational

Uptime over the past 90 days. View historical uptime.
IP Voice Operational
90 days ago
99.86 % uptime
Today
WHC Operational
90 days ago
100.0 % uptime
Today
OneHub Operational
90 days ago
99.6 % uptime
Today
Other - Legacy Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
100.0 % uptime
Today
BBOne Operational
90 days ago
100.0 % uptime
Today
Other - Legacy Operational
90 days ago
100.0 % uptime
Today
DIA Operational
90 days ago
100.0 % uptime
Today
Cityfibre Operational
90 days ago
100.0 % uptime
Today
Virtual1 Operational
90 days ago
100.0 % uptime
Today
Other - Legacy Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
96.22 % uptime
Today
O2 Operational
90 days ago
100.0 % uptime
Today
Vodafone Operational
90 days ago
88.67 % uptime
Today
M2M Operational
90 days ago
100.0 % uptime
Today
Fixed Line Operational
90 days ago
100.0 % uptime
Today
WLR Operational
90 days ago
100.0 % uptime
Today
CPS Operational
90 days ago
100.0 % uptime
Today
Inbound Operational
90 days ago
100.0 % uptime
Today
Portals Operational
90 days ago
100.0 % uptime
Today
iBillie Operational
90 days ago
100.0 % uptime
Today
Cascade Operational
90 days ago
100.0 % uptime
Today
OneHub Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 30, 2025

No incidents reported today.

Jul 29, 2025

No incidents reported.

Jul 28, 2025

No incidents reported.

Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025
OneHub - eSIM Order Processing issue
Resolved - I'm happy to confirm the following

The porting and migration order journeys to eSIM are now available via the OneHub portal.

A recent update has successfully removed the requirement for a physical SIM to be present in the sim pool to allow eSim orders to progress.

Thank you for your patience and understanding while we resolved the issue.
Jul 25, 13:12 BST
Update - Ongoing eSIM ordering challenges.

The release originally planned for Monday, 14th July, which was intended to remove the requirement for a SIM to be present in the customer’s SIM pool, did not proceed as scheduled.

We are actively working with the development team to finalise the deployment and will share the revised release date as soon as it’s confirmed.


Current Status of eSIM ordering:

New Connections: New connections remain unaffected. However, a physical SIM must still be available in the customer’s SIM pool for the order to proceed.

Port & Migration Orders:
eSIM provisioning journey is still impacted. Testing is still in progress, and a fix will be deployed as soon as it’s ready.

We appreciate your continued patience and will share further updates following the successful release.
Jul 17, 16:21 BST
Update - eSIM Ordering Update

We’ve received further feedback from our development team regarding the ongoing eSIM ordering issues.

eSIM orders for new connections remain unaffected. However, please note that a physical SIM must be available in the customer’s SIM pool for any order to proceed. Final testing for a fix has been completed, and it is scheduled for release on Monday, 14th July.

Currently, eSIM provisioning is failing for Port and Migration orders. Testing for this issue is still ongoing, and the fix will be deployed as soon as possible.

Thank you for your continued patience. We’ll provide further updates following the successful release.
Jul 11, 17:22 BST
Identified - We are currently experiencing issues with orders requesting an eSIM :

New connections using eSIM are unaffected.

SIM Pool Requirement:
A physical SIM must be available within the customer's SIM pool for any order to progress.

Port and Migration Orders:
eSIM provisioning is currently failing on Port and Migration orders.

Our development team have been working hard to resolve and are in the final stages of testing before they release the solution into the live environment.

Thank you for your patience while the team investigate this and we will update further when the issue is fully resolved.
Jul 4, 10:08 BST
Investigating - We are currently experiencing issues with orders requesting an eSIM :

SIM Pool Requirement:
A physical SIM must be available within the customer's SIM pool for any order to progress.

Port and Migration Orders:
eSIM provisioning is currently failing on Port and Migration orders.

New connections using eSIM are unaffected.

Our development team are actively investigating the root cause and working on a resolution.
We will provide updates as soon as more information becomes available.

Thank you for your understanding and cooperation.
Jul 3, 12:07 BST
EE Network Calling Issues
Resolved - Following our notifications yesterday regarding issues affecting call routing over the EE network, we’re pleased to report that monitoring now indicates stability has been improved however there is still some fluctuation in service.

We appreciate your patience while the affected networks conducted their investigations. Please be assured that we will continue to monitor the situation closely until we are confident the issue is fully resolved.
Jul 25, 11:17 BST
Update - We are continuing to monitor the issue affecting calls to numbers on the EE network, including both mobile and SIP services.

Current Status:
This issue is still under investigation, and we are currently awaiting further updates.

Potentially Impacted Services:
The issue may also impact calls routing over the EE network, even if the destination has since moved to another provider.
We will continue to provide updates as soon as more information becomes available.
Jul 24, 16:02 BST
Investigating - We are aware that some customers may be experiencing issues when attempting to call numbers on the EE network, affecting both mobile and SIP calls.

This disruption is due to an incident currently under investigation by EE. We are monitoring the situation closely and will provide updates as more information becomes available.

For any other service-related issues, please continue to follow standard troubleshooting procedures and contact our support teams through the usual channels.

Thank you for your patience and understanding.
Jul 24, 12:55 BST
Jul 24, 2025
Jul 23, 2025

No incidents reported.

Jul 22, 2025

No incidents reported.

Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.

Jul 19, 2025

No incidents reported.

Jul 18, 2025

No incidents reported.

Jul 17, 2025
Jul 16, 2025

No incidents reported.

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